Guide to Develop Mediation and Arbitration Services (French)

Alternative Dispute Resolution (ADR) services save companies time and money in resolving commercial disputes -- yet are still little known, especially among small firms.

This French guide, originally developed for trade institutions of the West African Economic and Monetary Union, can be used by all French-speaking countries. It outlines how to structure legal services for mediation and arbitration. Trade institutions and companies can use this, combined with a business-friendly introduction to mediation and arbitration, also in French.