ITC provides solutions to improve the performance of TSIs in developing countries. In 2011, support was provided to a number of organizations, including Apex-Brasil, IPEX Mozambique, and the network of TSIs in Peru’s northern corridor regions.
Since 2009, ITC has advised Apex-Brasil in a number of areas prioritized by the agency. Two components of this tailor-made support, funded directly by Brazil, were concluded in 2010. In 2011, ITC assisted the organization in identifying strengths and weaknesses by mapping its products and services. A core team in the agency was trained to develop mechanisms for measuring service efficiency and effectiveness, and these skills were used in the development of a new corporate strategy aligned to desired outcomes for the exporter community.