Publication

Inclusive Tourism: Building Local Capacity for the Tourism Job Market (en)

Training module intended for trainers training employees in the area of hotel and hospitality management. It covers hospitality products and services, guest and customer relationship management, hospitality structure, reception, floors, linen, communication, human resources management, internal marketing, finance and food and beverage management; allows trainers to transfer knowledge and to monitor employees with the objective of improving their skills and their effectiveness in their tasks; applies to all categories of establishments in developing countries.