Special Session 'Client Management for TISIs'

COURSE DESCRIPTIONThis course details the client management process for Trade and Investment Support Institutions (TISIs). Placing particular emphasis on the role of TISI Client Managers, the creation of an Export Support Plan, and management and review activities, the course focuses on providing concrete solutions to assist TISIs in implementing effective client management as a part of their client relations activities.NOTE: We recommend using the latest version of the Chrome or Safari browsers to ensure an optimal experience viewing the lectures.After completing this course, participants will be able to:Grasp the importance of client management for TISIs;Understand the role of TISI Client Managers in the client management process;Link the 5 stages of the client management process with specific actions to be performed; andAssess the appropriate review and remedial activities to implement.COURSE CERTIFICATIONParticipants who meet the course requirements will receive a Certificate of Completion issued in electronic format.COURSE STRUCTURELecture 1: Introduction to Client Management for TISIsLecture 2: Client Managers and the Client Management ProcessLecture 3: The Five Stages of the Client Management ProcessLecture 4: The Management and Review of Client ManagementCase Study 1: Case Studies serve as the assessment for this lecture.